Frequently asked questions
Everything you need to know about shopping and support with Valenq.
How long shoes shipping take?
We offer fast shipping. Orders are usually delivered withing 5-10 Business days depending on your location.
Can I cancel or return a product?
Yes, Valenq have 3 Days hassle free return policy. If the product is damaged or if you’re not satisfied, you can return the product easily.
How can I track my Order?
Once your order is shipped, you’ll receive a tracking link via Whatsapp to track your package in real time.
Are payments secure?
Absolutely! we use SSL encryption and trusted payment gateways to ensure you payment information is safe.